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FREE SHIPPING FOR ORDERS OVER $100.00 - CODE: FREESHIP100 *** NO SHIPPING REQUIRED FOR LOCAL PICKUP - CODE: PICKUP ***

FAQ

FREQUENTLY ASKED QUESTIONS

Q: WHEN WILL MY ORDER SHIP?

A: NEW ORDERS WILL GO OUT NO LATER THAN 48 HOURS, BUT NORMALLY WE PACKAGE THE ORDER THE SAME DAY IF PLACED BEFORE 2:00 PM EST.  ORDERS PLACED LATER IN THE AFTERNOON OR ON WEEKENDS AND HOLIDAYS WILL SHIP WITHIN 72 HOURS AT THE LATEST.  IF YOU ARE LOCAL AND DO NOT SELECT SHIPPING, AFTER PLACING THE ORDER YOU SHOULD RECEIVE A TEXT OR EMAIL TO COORDINATE PICK UP.

 

Q: HOW LONG WILL I HAVE TO WAIT FOR MY ORDER TO ARRIVE?

A: TYPICALLY, YOUR ORDER WILL ARRIVE WITHIN 2-4 BUSINESS DAYS.  IF YOU ARE PICKING IT UP LOCALLY, TEXT 757.291.3790 IF YOU NEED TO GET YOUR GLAM ON ASAP.

 

Q: DO YOU SHIP OUTSIDE OF THE US AND IF SO, HOW LONG DOES IT TAKE?

A: CURRENTLY, WE DO NOT SHIP OUTSIDE OF THE US, BUT ARE ALWAYS LOOKING FOR WAYS TO IMPROVE, SO STAY TUNED.

 

Q: HOW CAN I CHECK MY ORDER STATUS?

A: FOLLOW THE INSTRUCTIONS INCLUDED WITH YOUR CONFIRMATION EMAIL.  TRACKING NUMBERS WILL BE PROVIDED SO YOU CAN TRACK YOUR PACKAGE!.

 

Q: WHAT IF I NEED TO CHANGE MY ORDER AFTER PLACING IT?

A: FREE TO CALL US OR TEXT US AT (757) 291.3790 FOR ANYTHING URGENT, OR SEND US A MESSAGE VIA “CONTACT US”.

 

Q: WHAT DO I DO IF I GOT A DELIVERY NOTIFICATION BUT I DON'T KNOW WHERE MY ORDER IS?

A: AT TIMES, ORDER STATUS FIELDS ARE UPDATED EARLY WHILE OTHER TIMES IT MIGHT HAVE BEEN MISDELIVERED TO A NEIGHBOR OR BE HELD UP WHEREVER YOUR MAIL IS PROCESSED (APARTMENT COMMUNITIES, PO BOXES, ETC.).  IF ALL CHECKPOINTS ARE VERIFIED AND YOU STILL DON’T HAVE YOUR PACKAGE, PLEASE CONTACT US AT 757.291.3790 ASAP.

 

Q: WHAT ABOUT MY RETURN?

A: PLEASE HOLD ON TO YOUR RETURN TRACKING NUMBER IN ORDER TO SEE WHEN IT ARRIVES BACK TO BELLA VEGAS BOUTIQUE. IT CAN TAKE UP TO 2 WEEKS FOR YOUR RETURN TO REACH US AND YOUR RETURN WILL BE PROCESSED WITHIN 3-5 BUSINESS DAYS.  PLEASE ALSO REFER TO OUR REFUND POLICY FOR A COMPLETE BREAKDOWN OF WHAT TO EXPECT IN THE WAY OF REFUNDS.

 

Q: DO YOU HAVE A STOREFRONT?

A: WE ARE A COMPLETELY VIRTUAL BOUTIQUE AT THIS TIME AND ENJOY THE ONLINE COMMUNITY.  AS FAR AS A STOREFRONT, WE CURRENTLY DO NOT HAVE PLANS TO OPEN ONE – BUT NEVER SAY NEVER...

 

Q: WHEN DOES BELLA VEGAS BOUTIQUE GET NEW ARRIVALS?

A: BELLA VEGAS BOUTIQUE GETS NEW AND ON TREND DELIVERIES AS MUCH AS WE CAN!  WE TRY TO KEEP THE STOCK FRESH AND SEXY.  KEEP CHECKING OUR SOCIAL MEDIA OUTLETS FOR NEW DROPS!

 

Q: WHAT DOES "COMING SOON" MEAN?

A: LISTINGS WITH THIS LABEL MEANS THAT THESE ARE ON ORDER AND YOU SHOULD GET YOURSELVES READY TO SEE SOME SUPER CUTE PIECES COMING SOON!

Q: WHERE CAN I PURCHASE BELLA VEGAS BOUTIQUE GIFT CARDS?

A: YOU’LL FIND THEM ON THE WEBSITE, UP TOP ON THE HEADER IN INCREMENTS BETWEEN $10 AND $200.

 

Q: HOW CAN I USE A BELLA VEGAS BOUTIQUE E-GIFT CARD OR PROMO CODE? A: AT CHECKOUT, YOU CAN ADD YOUR E-GIFT CARD OR PROMO CODE ON THE ORDER SUMMARY ON THE "PAYMENT" SCREEN.

 

Q: HOW DO I CREATE AN ACCOUNT AND START EARNING REWARDS?

A: YOU'VE GOT TWO OPTIONS. YOU CAN CREATE YOUR ACCOUNT AT CHECKOUT, OR YOU CAN DO IT BEFORE YOU SHOP BY CLICKING THE “BVD REWARDS” ICON ON THE BOTTOM RIGHT.

 

Q: WHAT IF I FORGET MY PASSWORD?

A: YOU CAN RETRIEVE A FORGOTTEN PASSWORD IN SECONDS. SIMPLY GO TO OUR LOGIN PAGE, HIT "FORGOT YOUR PASSWORD?" AND ENTER YOUR EMAIL ADDRESS. FOLLOW THE STEPS PROVIDED AND RECOVER YOUR ACCOUNT.

 

Q: HAVE A QUESTION YOU DON’T SEE HERE?

A: FOR MORE INFORMATION ON OUR BOUTIQUE OR ANYTHING ELSE, YOU CAN REACH US THROUGH OUR CONTACT FORM ON OUR WEBSITE OR YOU CAN ALSO GIVE US A CALL OR TEXT US AT 757.291.3790.

THANK YOU - BVD